Shipping Policy

Welcome to Cargo Container Traders! Our Terms & Conditions detail the terms governing your use of our website, products, and services. By accessing our website, making a purchase, or using our services, you agree to comply with and be bound by these Terms & Conditions. If you disagree with these terms, please refrain from using our website and services.

1. General

We are the operator of https://cargocontainertraders.com/, referred to as “we” and “us.” By placing an order through our website, you agree to the terms below. These terms protect and set expectations for both parties regarding our services.

  • Subject to Stock Availability: We aim to maintain accurate stock counts on our website. However, there may be discrepancies occasionally. In such cases, we will fulfill available products and inform you about backordered items.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions, and destination. Payment for shipping will be collected with the purchase, and this will be the final shipping cost.

3. Returns

3.1 Return Due To Change Of Mind

We accept returns due to a change of mind if the request is made within 30 days of receipt of the item. Items must be returned in original packaging, unused, and in resellable condition. Return shipping is at the customer’s expense.

Once returns are received and accepted, refunds will be processed as store credit. You’ll be notified via email.

We will refund the value of the goods returned but not the shipping paid.

3.2 Warranty Returns

Valid warranty claims can be submitted within 90 days of receipt. Customers are required to pre-pay return shipping, which will be reimbursed upon successful warranty claim.

Upon receiving returned items for a warranty claim, we’ll process it within 7 days. You’ll have the choice of a refund to your payment method, store credit, or a replacement item (if available).

4. Delivery

4.1 Transit Time Domestically: Domestic shipments take 2 – 7 days.
4.2 Transit Time Internationally: International orders take 4 – 22 days, depending on the courier.
4.3 Dispatch Time: Orders are dispatched within 2 business days.
4.4 Change Of Delivery Address: Delivery address changes can be made before dispatch.
4.5 P.O. Box Shipping: We ship to P.O. boxes using postal services only.
4.6 Military Address Shipping: Military addresses are shipped using USPS.
4.7 Items Out Of Stock: Out-of-stock items will be dispatched once available.
4.8 Delivery Time Exceeded: Contact us if delivery time exceeds the estimate.

5. Tracking Notifications

Customers receive tracking links to follow shipment progress based on shipping provider updates.

6. Parcels Damaged In Transit

If a parcel is damaged, reject it if possible. If delivered, contact customer service.

7. Duties & Taxes

7.1 Sales Tax: Sales tax is applied to displayed prices.
7.2 Import Duties & Taxes: Import duties and taxes are prepaid.

8. Cancellations

Cancellations are accepted before dispatch. After dispatch, refer to our refund policy.

9. Insurance

Parcels are insured for loss and damage as per the courier’s stated value.

10. Customer Service

For customer service, email or call:

Email: info@cargocontainertraders.com

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How Refrigerated
Containers Are Used.

  1. Placement:

    • Ensure the container is placed on level ground with adequate airflow.
    • Keep it at least one meter away from any walls and away from direct sunlight.

  2. Power Connection:

    • Properly connect the reefer unit to a 32 amp, 415V power outlet.
    • Before connecting, inspect the cable plug for any signs of dust or water.

  3. Loading:

    • Load the product evenly throughout the container.
    • Avoid damaging the baffle kick plate and restricting airflow on the container floor, door end, or return air.

  4. Safety Precautions:

    • Exercise caution when entering or exiting the container, wearing non-slip rubber-soled footwear.
    • DO NOT smoke or use an open flame in the presence of refrigerant.

  1. Load Limit:

    • Ensure the reefer is never loaded above the ‘red line guide limit’ inside the container.

  2. Reefer Operation:

    • NEVER run the reefer with the doors open.
    • Always switch off the container before entering.
    • Ensure the doors are securely closed before operating.

  3. Maintenance:

    • Hose down or air clean the reefer unit coils on a monthly basis.
    • Regular maintenance by a qualified technician ensures efficient performance and prevents downtime and costly repairs.

  4. Safety Precautions for Inspection and Repair:

    • Safety is critical when inspecting refrigeration machinery.
    • The refrigerant is under high pressure, and some electrical circuits may have high voltage and moving parts.
    • NEVER open the control box without consulting a licensed electrician or reefer technician.

  5. Repair Work:

    • Any repair work must be undertaken by someone familiar with the procedures and associated risks to personal health, fire safety, and the environment.

TESTIMONIALS

Customer Reviews

They have already done business with us.

I recently purchased a cargo container from Cargo Container Trader, and I couldn't be happier with their service and the quality of the container. The team was knowledgeable, helpful, and guided me through the entire process. The container itself was in excellent condition, meeting all my expectations. I highly recommend Cargo Container Trader for their exceptional service and top-notch containers.
Kristin Watson
Kristin Watson
I had a smooth transaction with Cargo Container Trader when purchasing a cargo container. Their pricing was competitive, and the team was responsive and professional. The container I received was in good condition and met my needs perfectly. Although there was a slight delay in delivery, the overall experience was positive. I would consider buying from Cargo Container Trader in the future.
Ronald Richards
Ronald Richards
Cargo Container Trader offers a wide selection of cargo containers to choose from. I found the perfect container for my business needs. The shipping process was reliable and well-coordinated, ensuring that my container arrived in excellent condition and on time. I appreciate the professionalism and efficiency of Cargo Container Trader, and I would gladly recommend them to others.
Wade Warren
Wade Warren
Cargo Container Trader's customer support team was highly responsive and attentive to my inquiries. They provided detailed information about the available containers and helped me choose the right one for my project. Although there was a minor issue with the container's lock, the team promptly addressed and resolved it. Overall, I had a positive experience with Cargo Container Trader.
Aviana Plummer
Aviana Plummer
I was impressed with the efficiency and transparency of the purchasing process at Cargo Container Trader. They provided accurate and detailed information about the containers, including specifications and pricing. The container I received was as described, and the delivery was smooth and well-coordinated. I appreciate the professionalism and honesty of Cargo Container Trader.
Eric Purge
Cargo Container Trader offers reliable and well-maintained containers. I was pleasantly surprised by the excellent condition of the container I purchased. It was clean, structurally sound, and ready to use. The team at Cargo Container Trader was knowledgeable and helpful throughout the process, making it a seamless experience. I highly recommend them for anyone in need of quality cargo containers.
Jefferson L
cargo Container Trader provided competitive pricing for the cargo container I purchased. The ordering process was straightforward, and the delivery was faster than expected. The container arrived in good condition, and I am satisfied with the overall transaction. However, I would have appreciated more proactive communication regarding the delivery schedule.
Mardy Jones
Cargo Container Trader has an exceptional variety of containers to choose from. Their inventory includes different sizes and types of containers, catering to various needs. I found the perfect container for my business requirements. The ordering process was smooth, but there was a slight delay in shipping. Overall, I am satisfied with my purchase and the quality of the container.
Samuel Rodi
I have been purchasing cargo containers from Cargo Container Trader for quite some time, and they have consistently proven to be a trustworthy and reliable supplier. Their containers are of high quality, and the team is always available to assist with any questions or concerns. I appreciate their professionalism and commitment to customer satisfaction. Cargo Container Trader is my go-to supplier for all my container needs.
Allision P
I had a phenomenal experience with Cargo Container Trader. Their service was top-notch, and the containers they offer are of the highest quality. I purchased a shipping container for my new office, and it exceeded my expectations in terms of condition and functionality. I highly recommend Cargo Container Trader to anyone in need of a reliable container supplier.
Christian Wallace
Cargo Container Trader impressed me with their wide selection of containers and competitive prices. I was able to find the perfect container for my shop at a reasonable cost. The transaction was smooth, and the container was delivered promptly. Overall, it was a positive experience, and I would consider using their services again in the future.
Ethan Samantha
Cargo Container Trader provided outstanding customer support throughout the entire process. They were responsive, knowledgeable, and guided me in selecting the most suitable container for my home project. The container arrived in excellent condition, and I am extremely satisfied with my purchase. Thank you, Cargo Container Trader, for your exceptional service!
Olivia Buff
Cargo Container Trader is a reliable and trustworthy company. I purchased a shipping container to convert into a workshop, and the container's quality was impressive. The team at Cargo Container Trader was professional and ensured a smooth transaction. I highly recommend their services to anyone in need of shipping containers for various purposes.
Johan Jose
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